Warranty & Returns

Warranty

Customer satisfaction is very important to us therefore we supply manufacturer/distributor warranties with all of our products. With all warranty issues, we at Allstar Poolparts always do our best to help our clients to get the issue sorted out as quickly and smoothly as possible.   

If you require manufacturer warranty support on your purchased product, please refer to the warranty in our item description. Make sure you have your original invoice available as the manufacturer will need this to action your warranty service request. Allstar Poolparts and manufacturers do not cover equipment that has been installed or maintained incorrectly. If you have any questions regarding your warranty please contact us and we are more than happy to offer our assistance.

Please note, with products that are back to base warranty, the freight cost is not the responsibilty of Allstar Poolparts unless this has been authorised.

Returns

If the goods received are defective upon receipt or is not as described, Allstar Poolparts will gladly refund or exchange the item. All returns are subject to Allstar Poolparts receiving the item back within 14 days of receiving goods. Items must be returned with their original packaging and unless they were damaged prior to receiving them, must still be in an unused and saleable condition.

If you wish to return an item because you have changed your mind about your purchase, Allstar Poolparts will offer you an exchange voucher or refund, provided that:

Goods are returned within 14 days of receiving goods

You provide Allstar Poolparts with original tax invoice

Goods are returned in original packaging including, warranty cards, instruction manuals & accessories

Goods are unopened, unused and in a resaleable condition

If these conditions are not met, Allstar Poolparts reserve the right not to offer a refund or exchange. A restocking fee may apply to these returns.

PLEASE NOTE: When offered, "Free Shipping" is included in the price of a product. This amount will be deducted from your refund if you are returning items due to change of mind or ordering the incorrect item.

Who pays the freight cost for returned products?

If the product you received is not the product you ordered we pay the cost of returning the item. If the product is returned for any other reason, you will incur the cost of the return.