Freight Policy
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Freight Policy

Turnaround

It is Allstar Poolparts policy to dispatch all orders within 1-2 working days. If for any reason we cannot dispatch your order within 2 working days we will contact you with an estimated dispatch day.

Carriers


We use the following carriers to deliver our orders:

  • Australia Post
  • Fastways Couriers
  • Star Track Couriers

Below are the estimated delivery times to metropolitan areas in each state from our dispatch address in South East Queensland. If you are remotely located it may take longer than our estimated times and you may be contacted by our courier to organise a location where they can meet you or securely leave the package. Most orders are received by our East Coast Australia customers in 1-4 working days.

  • QLD       1-3 Working Days (Brisbane - 1 day*)

  • NSW      1-3 Working Days (Sydney - 1 to 2 days*)

  • VIC        2-3 Working Days

  • SA         2-3 Working Days

  • ACT       2-3 Working Days (Canberra - 1 to 2 days*)

  • WA        7-10 Working Days

  • NT         5-10 Working Days

      * Denotes working days

Order Tracking

All of our parcels can be tracked and we are happy to supply a tracking number on request.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

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  • I would like to express my thanks for your excellent advice and personalised customer service when ordering my Clearwater cell replacement and housing. I was astounded that the order arrived on Monday morning across the Nullarbor, after only being sent the previous Thursday. I have never experienced an online delivery time this quick and will happily recommend Allstar Poolparts to my friends.
    by Stefan - Winthrop WA
  • Dear Allstar Poolparts, your package arrived at four thirty today and it is installed my husband managed to install and it is working perfect to generate the chlorine, we cannot thank you enough for your expertise and prompt service. Thank you once again. Kind Regards
    by Sharon & Richard - Darley VIC
  • Hi there, thank you for the exceptional service. I received the cell within 4 hours. Must be a record. I will certainly recommend your company to anyone looking to buy pool equipment.
    by David - Casuarina NSW
  • Hi Allstar Poolparts. Just a quick not to express thanks. All the gear (cell, used housing) you sent fits perfectly and is running well. Your phone advice was great and your shipping flawless. And yes, I'll be back when I need anything for my pool. Congrats on great service, great prices and assistance!
    by Allan - St Lucia, QLD
  • I would just like to thank you for your great customer service. Ordered the salt cell 21/01/14 from Queensland, arrived Craigieburn, Victoria 22/01/14. Can't ask for any better service. Will definitely do business with you if needed in the future. Thanks again.
    by J.Coleman - Craigieburn VIC
  • Pump arrived about 11.30 this morning, only ordered it yesterday! Thanks for the unbelievable service. Pool is up and running again. Thanks.
    by Ash Pottsville - NSW
  • Last week you came to the rescue with the‘overnight’ delivery of a replacement pool pump. Then this week I found my chlorinator cells needed replacing urgently. Your company saved the day once more with another ‘overnight’ delivery. As was the case with pool pump and replacement cell the price in both cases was by far the best available online. What a relief it is, when things go wrong and a bit of panic hits, to have a company such as yours to turn to. Once Again, many thanks.
    by Ash - Pottsville NSW
  • Today the poolrite cell arrived, in good order. The construction is much better than the original one, especially the strips to the plates are much stronger and welded together better. Thanks a lot for your help and a happy New Year.
    by Jan - Bali Indonesia
  • I am extremely impressed with my purchase experience of a Genuine Zodiac LM3-20 cell replacement recently, as I live in Perth WA, the product was delivered in three days. Congratulations Allstar Poolparts for your timely service and great prices. I will be recommending your company too many friends who have pools.
    by Russell - Perth WA
  • I received my purchase this afternoon after only having ordered it this morning. Just wanted to say what a great service. I've fitted it to my pool already and I'm just waiting on the power to come back on from the off peak tariff to give it a run. Thank you
    by David - Mackenzie Qld
  • Hi Just a quick note to let you know the pump arrived this morning and is exactly as ordered. Thank you for the prompt service and I will be telling everyone I know with a pool about your store. Kindest regards
    by Peter - Mcdowall QLD
  • You may remember I called yesterday about the EC2000 and EC3000 and ordered one yesterday afternoon. Well the unit arrived this morning and is up and running. Thanks for your fantastic service and will be recommending you guys to my friends.
    by Gerry - West Gosford NSW
  • I ordered a Zodiac Ei salt cell on Tuesday afternoon and received it this morning (Friday) before 9.00am. Just want to say what awsome service this is and very happy with the price I paid, compared to what I was quoted from two pool shops in my town, I have saved $120.00. I will definitely be recommending you to my family and friends.
    by Sue - Geraldton WA
  • Thanks for your fast delivery! Will definitely recommend your website to friends. Thanks again!
    by Paul & Belinda - Eatons Hill QLD
  • I found Allstar Poolparts via Google after trying for weeks to get a simple o ring for my spa pump in Darwin. They were incredibly helpful and quick, I had one by the end of the week at a very good price. Thanks Stuart.
    by Krysi - Darwin NT