Warranty & Returns
Close

Warranty & Returns

Warranty

Customer satisfaction is very important to us therefore we supply Manufacturer/Distributor Warranties with all of our products. 

If you require Manufacturer warranty support on your purchased product, please refer to the warranty section in the documentation that you received on the product purchased. This will contain the service contact information for the manufacturer. Make sure you have your original invoice available as the manufacturer will need this to action your warranty service request.  We will be happy to refer you to the manufacturer's customer service hotline for assistance with operating difficulties or product repairs.

The following warranties apply:

Salt Cells (Generic)

Residential - Two years (Based on running 8 hrs per/day)

Commercial - One year

Salt Cells (Original), Pool Pumps, Filters, Chlorinators & Cleaners

All are covered by manufactures warranty - Please refer warranty for details.

Allstar Poolparts does not cover equipment that has been installed or maintained incorrectly.  If you have any questions regarding your warranty please contact us and we are more than happy to offer our assistance.

Returns

If the goods received are defective upon receipt or is not as described, Allstar Poolparts will gladly refund or exchange the item. All returns are subject to Allstar Poolparts receiving the item back within 14 days of receiving goods. Items must be returned with their original packaging and unless they were damaged prior to receiving them, must still be in an unused and saleable condition.

If you wish to return an item because you have changed your mind about your purchase, Allstar Poolparts will offer you an exchange voucher or refund, provided that:

  • Goods are returned within 14 days of receiving goods
  • You provide Allstar Poolparts with original tax invoice
  • Goods are returned in original packaging including, warranty cards, instruction manuals & accessories
  • Goods are unopened, unused and in a resalable condition

If these conditions are not met, Allstar Poolparts reserve the right not to offer a refund or exchange. A restocking may occur to cover freight and administration costs.

Who pays the freight cost for returned products?

If the product you received is not the product you ordered we pay the cost of returning the item. If the product is returned for any other reason, you will incur the cost of the return.

Subscribe to newsletters
Email:

Pay with PayPal

  • I would like to express my thanks for your excellent advice and personalised customer service when ordering my Clearwater cell replacement and housing. I was astounded that the order arrived on Monday morning across the Nullarbor, after only being sent the previous Thursday. I have never experienced an online delivery time this quick and will happily recommend Allstar Poolparts to my friends.
    by Stefan - Winthrop WA
  • Dear Allstar Poolparts, your package arrived at four thirty today and it is installed my husband managed to install and it is working perfect to generate the chlorine, we cannot thank you enough for your expertise and prompt service. Thank you once again. Kind Regards
    by Sharon & Richard - Darley VIC
  • Hi there, thank you for the exceptional service. I received the cell within 4 hours. Must be a record. I will certainly recommend your company to anyone looking to buy pool equipment.
    by David - Casuarina NSW
  • Hi Allstar Poolparts. Just a quick not to express thanks. All the gear (cell, used housing) you sent fits perfectly and is running well. Your phone advice was great and your shipping flawless. And yes, I'll be back when I need anything for my pool. Congrats on great service, great prices and assistance!
    by Allan - St Lucia, QLD
  • I would just like to thank you for your great customer service. Ordered the salt cell 21/01/14 from Queensland, arrived Craigieburn, Victoria 22/01/14. Can't ask for any better service. Will definitely do business with you if needed in the future. Thanks again.
    by J.Coleman - Craigieburn VIC
  • Pump arrived about 11.30 this morning, only ordered it yesterday! Thanks for the unbelievable service. Pool is up and running again. Thanks.
    by Ash Pottsville - NSW
  • Last week you came to the rescue with the‘overnight’ delivery of a replacement pool pump. Then this week I found my chlorinator cells needed replacing urgently. Your company saved the day once more with another ‘overnight’ delivery. As was the case with pool pump and replacement cell the price in both cases was by far the best available online. What a relief it is, when things go wrong and a bit of panic hits, to have a company such as yours to turn to. Once Again, many thanks.
    by Ash - Pottsville NSW
  • Today the poolrite cell arrived, in good order. The construction is much better than the original one, especially the strips to the plates are much stronger and welded together better. Thanks a lot for your help and a happy New Year.
    by Jan - Bali Indonesia
  • I am extremely impressed with my purchase experience of a Genuine Zodiac LM3-20 cell replacement recently, as I live in Perth WA, the product was delivered in three days. Congratulations Allstar Poolparts for your timely service and great prices. I will be recommending your company too many friends who have pools.
    by Russell - Perth WA
  • I received my purchase this afternoon after only having ordered it this morning. Just wanted to say what a great service. I've fitted it to my pool already and I'm just waiting on the power to come back on from the off peak tariff to give it a run. Thank you
    by David - Mackenzie Qld
  • Hi Just a quick note to let you know the pump arrived this morning and is exactly as ordered. Thank you for the prompt service and I will be telling everyone I know with a pool about your store. Kindest regards
    by Peter - Mcdowall QLD
  • You may remember I called yesterday about the EC2000 and EC3000 and ordered one yesterday afternoon. Well the unit arrived this morning and is up and running. Thanks for your fantastic service and will be recommending you guys to my friends.
    by Gerry - West Gosford NSW
  • I ordered a Zodiac Ei salt cell on Tuesday afternoon and received it this morning (Friday) before 9.00am. Just want to say what awsome service this is and very happy with the price I paid, compared to what I was quoted from two pool shops in my town, I have saved $120.00. I will definitely be recommending you to my family and friends.
    by Sue - Geraldton WA
  • Thanks for your fast delivery! Will definitely recommend your website to friends. Thanks again!
    by Paul & Belinda - Eatons Hill QLD
  • I found Allstar Poolparts via Google after trying for weeks to get a simple o ring for my spa pump in Darwin. They were incredibly helpful and quick, I had one by the end of the week at a very good price. Thanks Stuart.
    by Krysi - Darwin NT